Job Opening

eCommerce Business Operations Analyst*

Location: Fairhaven, MA

General Information

  • Salary Range: $55,000 - $65,000
  • Hours: 8:00am-5:00pm
  • Number of openings: 1

Responsibilities

Provide analytics and operations support for FJ’s global eCommerce business. This role will be responsible for reporting against end-to-end order flow, gathering metrics on order processing, and coordinating / supporting operations across FJ’s network of 3rd party vendors. This individual will also partner with the eCommerce team to identify enhancements to the Footjoy.com platform, focused on driving operational efficiencies, sales growth, delivering best in class capabilities.   Develop a deep understanding of the integrated systems, capabilities, and limitations in support of the global eCommerce solution and backend ERP systems.  Drive the quality assurance process for testing new enhancements and releases across all end-to-end systems.  Provide reconciliation of reports for revenue and credits.  Responsible for updates to the Product Catalog in SFCC (Demandware).  Provide analysis of reporting on open orders and open invoices and identify resolution.  Perform reconciliation between systems in the e-Commerce order flow.   Performs invoicing and tracking of payment with 3rd party vendors.  Develop and review of documentation for technical and process compliance across all 3rd party vendors.  Assist in the coordination of changes or issues between multiple vendors and systems.  Support and on occasions lead projects and work-steams for platform enhancements / rollouts.  Drive the quality assurance process for testing new enhancements and releases across all end-to-end systems.  Assist with monitoring the technical health of production eCommerce websites and initiates escalation activities when required.    Work closely with Customer Service lead to triage reported customer issues and identify the root cause.  Provide reporting of customer issues and trends through analysis of system generated reports.

Qualifications

Bachelor’s Degree in related field (Business, eCommerce, Global Business Practices, Information Technology). Strong analytical skills with background in eCommerce process, technical or business acumen Minimum 3 yrs. experience in ecommerce.  eCommerce platform and 3rd party vendor experience preferred (Demandware, Magento, Hybris, Cybersource, Google Analytics).

Acushnet Company offers competitive salaries commensurate with experience and a comprehensive benefit package consisting of medical & dental; 401 savings plan; tuition assistance; life & disability insurance; vacations/holidays; on site wellness facility; and generous product discounts.

Acushnet Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among others, or status as a qualified individual with a disability.

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