Information: Unemployment Scam

Recently, we have become aware of a national unemployment scam which has impacted a small number of our Associates.  The below is a press release from the state of Massachusetts Office of Labor and Workforce Development which outlines the nature of the scam and directions on how to handle an issue if you have been a target.  It is important to note that we take the security of the personal information of our Associates very seriously and take significant measures to prevent unauthorized access to this information.  We have no reason to believe that the information relating to the Associates who were impacted was obtained as a result of a breach or unauthorized access of our systems.  If we receive any additional information on this situation, we will be sure to send an update and if you are a Massachusetts based associate, we encourage you to follow the instructions outlined in the press release if you feel you might be a victim of this scam.

While not all states have had similar issues, as always you should be vigilant and contact your HR Business Partner if you believe that that there may be fraud surrounding an unemployment claim on your behalf.  Thanks for your attention to this matter and please contact you HR Business Partner with any questions.


Brendan Reidy
Chief People Officer



May 26, 2020

Nationwide Unemployment Scam Targets Massachusetts Claimants

BOSTON – Criminal enterprises in possession of stolen personal information from earlier national data breaches have been attempting to file large amounts of illegitimate unemployment claims through the Massachusetts Department of Unemployment Assistance (DUA) system. This is part of a national unemployment fraud scheme.

The Department of Unemployment Assistance (DUA) has begun implementing additional identity verification measures that will temporarily delay the payment timeframe for many unemployment claims in Massachusetts. As a result of these measures, certain unemployment claimants may be asked to provide additional identity information in order to verify the validity of their claim.

“Protecting the integrity of the unemployment system and ensuring benefits are going only to valid claimants is the top priority of the Department of Unemployment Assistance,” said Labor and Workforce Development Secretary Rosalin Acosta. “While the program integrity measures we are taking will unfortunately mean that some claimants will experience temporary delays in payment, we believe these steps are necessary to respond to this unemployment scam. We are working rapidly to respond to this scheme and urge individuals who may have had a false unemployment claim filed in their name to contact the Department.”

Individuals who believe they may have had a false unemployment claim filed using their identity are urged to utilize the Department of Unemployment Assistance fraud contact form at or to call the DUA customer service department at 877-626-6800.

Additional updates related to this criminal activity will be posted at as soon as they are available.